Orca Pools WA is a sole trader pool service business operated by Josh Stokes, based in Woodvale, Western Australia. ABN: 141 854 81874.
We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
We collect only the information necessary to provide our services and respond to enquiries. This may include:
Contact information: Name, phone number, email address, and suburb or address.
Service information: Details about your pool, equipment, and the service required.
Website usage: Basic anonymous analytics data (pages visited, browser type) if analytics tools are in use.
Communications: Records of enquiries, quotes, and correspondence.
We do not collect sensitive financial data — payment is processed in person or via standard bank transfer.
We collect information when you submit an enquiry via our website contact form; call or text our business number; send an email; or speak with Josh directly at your property.
Your information is used solely to respond to your enquiry and provide a quote; schedule and perform pool services; send invoices and follow-up communications; and improve our service quality.
We do not use your information for unsolicited marketing, and we do not add you to mailing lists without explicit consent.
We do not sell, rent, or share your personal information with third parties for marketing or commercial purposes.
We may share information only to fulfil your service request (e.g. ordering parts on your behalf), or if required by law.
Customer records are stored securely using standard business tools (email, phone, job management software). We take reasonable steps to protect information from unauthorised access, loss, or misuse.
We retain customer records for up to 7 years for warranty, legal, and tax compliance, after which they are securely destroyed.
You have the right to request access to, correction of, or deletion of your personal information (subject to legal retention requirements), and to opt out of communications at any time.
To exercise these rights, contact Josh at 0401 908 929 or via the contact form. We will respond within 30 days.
Our website may use basic analytics to understand how visitors use the site. Any such data is collected anonymously and is not linked to your personal identity. You can disable cookies in your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
We may update this Privacy Policy from time to time. The current version will always be on this page. Continued use of our services constitutes acceptance of any updated policy.
If you believe we have not handled your information appropriately, please contact us first. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Phone: 0401 908 929
Email: contact@orcapoolswa.com.au
Online: Contact Form
Josh Stokes
Orca Pools WA
Woodvale WA 6026