Privacy Policy

Last Updated: December 2025

Entity: Orca Pools WA (ABN: 141 854 81874)

1. Our Commitment

Orca Pools WA is committed to protecting your privacy. Although small businesses are often exempt from the Privacy Act 1988 (Cth), we choose to adhere to the Australian Privacy Principles (APPs) as a matter of best practice to ensure your trust.

2. Information We Collect

To provide quotes, equipment installations, and maintenance services, we may collect the following personal information:

• Name and contact details (Phone, Email).
• Residential address (for service delivery and installation).
• Pool specifications (Volume, equipment history).
• Billing information (for invoicing).

3. How We Use Your Data

We use your information strictly for the purpose of running our business, including:

• Providing accurate quotes and estimates.
• Delivering equipment and performing maintenance services at your property.
• Warranty Registration: We may pass your details (Name, Address, Installation Date) to manufacturers (e.g., Madimack, Astral, Davey) to officially register your equipment warranty.

4. Disclosure to Third Parties

We do not sell your data to marketing agencies. We only disclose information to:

• Product Manufacturers (strictly for warranty purposes).
• Licensed Electricians (only if you request a referral for hard-wiring equipment).
• Legal authorities (if required by law).

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorized access. Digital records are stored on secure, password-protected devices.

6. Contact Us

If you have any questions about your privacy or wish to access the information we hold about you, please contact Josh Stokes directly.

Email: contact@orcapoolswa.com.au