By engaging Orca Pools WA (“we”, “us”, “Josh Stokes”) for any services, or by using this website, you agree to these Terms of Service. If you do not agree, please do not engage our services.
Orca Pools WA provides pool equipment repairs, green pool recovery, heating and automation installation, and related maintenance services across Perth, Western Australia. All services are performed personally by Josh Stokes or under his direct supervision.
We reserve the right to decline any job at our discretion, including situations where the scope falls outside our expertise or where site conditions are unsafe.
All quotes are estimates based on information provided at the time of enquiry. Final pricing may vary if the scope of work changes on inspection or unforeseen complications arise. We will always communicate any price changes before proceeding with additional work.
Quotes are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to adjust pricing after this period due to changes in parts, materials, or labour costs.
Payment is due upon completion of work unless otherwise agreed in writing. For larger equipment installations, a deposit may be required before ordering parts. Accepted payment methods: bank transfer (EFT), cash, and card. Invoices not paid within 14 days may attract a late payment fee.
Labour performed by Orca Pools WA is guaranteed for 30 days from completion against direct workmanship defects. If an issue attributable to our workmanship arises within this period, we will rectify it at no additional cost.
Parts and equipment are subject to the manufacturer's warranty. We will assist with any warranty claims on equipment we have supplied and installed.
Green pool recovery results may vary based on bloom severity, existing equipment condition, and compliance with post-treatment instructions. We cannot guarantee results where site conditions prevent full treatment protocols.
Customers must ensure safe and reasonable access to pool equipment and the property. Any existing conditions (cracked paving, unstable structures, undisclosed prior chemical treatments) that may affect the work must be disclosed before service commences.
Following a green pool treatment, customers must follow any post-treatment instructions provided. Failure to do so may affect results and void any satisfaction guarantee.
To the extent permitted by Australian Consumer Law, our liability is limited to the value of the services provided. We are not responsible for indirect or consequential losses. This does not affect your rights under the Australian Consumer Law, which cannot be excluded.
The information on this website is provided as a general guide only. Always test water professionally before adding large amounts of chemicals. Orca Pools WA accepts no liability for outcomes resulting from reliance on general information on this website without professional water testing.
Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your data with third parties for marketing purposes.
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. Material changes will be communicated where possible.
These terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
Questions about these terms? Contact Josh:
Or via the contact form